Chatbot or Agent?

A chatbot can answer questions, provide guidance, and generate content within a conversational interface. An AI agent adds tools, planning, state, and workflow execution so it can perform defined tasks.

Choose a Chatbot When

• The main requirement is information or conversation.
• Actions are limited and predictable.
• Users should remain responsible for execution.

Choose an Agent When

• The task requires multiple steps.
• The system needs to call several tools.
• Workflow state must be maintained.
• Automation can deliver measurable value.

Many production systems use a hybrid approach: a conversational interface backed by carefully controlled tools and workflow services.